Click Maint’s Asset Downtime Tracking feature helps your team reduce unplanned downtime by giving you clear visibility into when and why equipment goes offline. With real-time status updates, event logs, and powerful reporting, this feature improves your ability to make smarter maintenance decisions.
Overview
Tracking downtime gives maintenance teams the insights they need to:
Monitor asset reliability over time
Identify recurring breakdowns
Reduce unplanned outages
Improve maintenance response times
With this feature enabled, Click Maint tracks Online and Offline events for each asset and makes this information available through asset views and reports.
How It Works
Setup / Configuration
Enable Asset Downtime Tracking by going to:
Admin Settings > Manage Modules > Assets > Enable asset downtime tracking
Enabled: Click Maint will track Online and Offline events for assets.
Disabled: Asset status changes will not be tracked.
Tracked Events Include:
Asset set to Online
Asset set to Offline (Planned or Unplanned)
Asset set to Not Tracking
User Flows
There are two ways to add downtime events:
1. When Creating a Work Order
After selecting an asset, you’ll see a “Set Asset Status to Offline” toggle.
If enabled, the asset is automatically marked Offline (Unplanned) once the work order is created.
Downtime button available to start logging From date and time from existing open work orders. |
2. Manually from the Asset Page
Navigate to the Asset > Status tab
Click Update Manually
Set:
Status: Offline
Type: Planned or Unplanned
From Date & Time
To Date & Time
Note
Manually adding past downtime events updates historical records and can't be undone. |
Restoring an Asset to Online
Once the work order is completed, the asset can be set back to Online:
Online: now – sets current date/time
Online: select date & time – choose a custom time the asset came back online
Viewing Downtime History
Each asset has a Reliability History panel that compares time spent Online vs Offline since tracking began on their Asset Detail cards.
Use the gear icon to filter by period:
Yesterday, Today, This Month, This Quarter, or This Year
Online/Offline labels also appear in:
Work Order List (Asset column)
Asset List
Asset CSV exports
Reporting
Track asset performance over time:
Metric | Description |
Total Downtime | Total offline hours (planned + unplanned) |
Planned Downtime | Hours logged as planned |
Unplanned Downtime | Hours logged as unplanned |
MTTR (Mean Time to Repair) | Average time to repair an asset |
MTBF (Mean Time Between Failures) | Average time an asset stays operational without failure |
MTTR – Efficiency
Formula: This is the average time to fix an asset. It is calculated from the total amount of unplanned downtime divided by the number of downtime events.
Goal: Lower = Better
Example: 6 hours ÷ 3 events = 2h MTTR
Click Maint rounds to 1 decimal place (e.g., 0.167h → 0.2h)
MTBF – Reliability
Formula: This is the average time between failures. It is calculated by dividing the total time in the reporting period by the number of failures.
Goal: Higher = Better
Lifespan Consideration:
If downtime tracking is enabled before asset creation: lifespan starts from asset creation date
If enabled after asset creation: lifespan starts from the enablement date
Notifications
When an asset is set to Offline via a work order, Click Maint automatically sends an email notification to alert relevant users.
Summary
The Asset Downtime Tracking feature in Click Maint allows users to log online/offline activity from work orders to gather data in reports!